Patient Messaging

Patient Messaging is a new feature now available to patients who have activated their www.YourhealthFile.com patient portal in HealthFusion (Great Lakes Orthopedics & Sports Medicine’s Electronic Health Record system.

Upon becoming a new patient or when you return as an existing patient we are providing an informational login page for you to use to access your patient information within www.YourhealthFile.com as part of ease of access to your healthcare information.

After activation of your account you can then do the following:

  1. View your own personal health record as it exists in our HealthFusion Electronic Health Record system.

  2. You can send a secure patient message to your provider to inquire about your treatment plan, general question, or a follow-up question that your medical provider or their designated medical support personnel will respond to your request.

  3. You can send a secure patient message requesting the renewal of your medication( s).

  1. To renew a medication via secure patient messaging you must include the following to allow your provider and support staff to process your request:

  1. Name of Provider you are requesting to refill the prescription.

  2. Description of the medication you are requesting to be refilled (the name- Example: Tylenol 3).

  3. The current dosage of the medicine to be filled (Example: 25 mg ).

  4. The number of pills or days of medication you are requesting.

  5. The name and fax number of the pharmacy you want the prescription refilled. Please be aware that some medication prescriptions (scripts) must be picked up at the doctor’s office per new Federal Guidelines.

Note: All medication refills may take 24 to 48 hrs to process on
Mondays thru Thursdays and on Fridays they may not be processed
until the following Monday(72hrs).

  1. When your provider has approved your request for medication refill the medical support person will respond to you via the secure patient messaging informing you that the refill request bas been approved, completed, and/or denied and what you must do next regarding your refill request.

Please do not send multiple medication requests until 48 hrs has elapsed since you sent the original request. Multiple requests will not expedite the process. Thank you in advance for your cooperation and we hope that this new service will assist you should you choose to use secure patient messaging to contact your provider.

Thank you,
Great Lakes Orthopedics & Sports Medicine Staff

Disclaimer

The information found on this site is for general orthopedic purposes only. In a medical emergency please dial 911 or go to your nearest Emergency Room.

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